How Can We Help?

Getting Started

Learn how Queen of Maids works, what areas we serve, and how to get started.

How does Queen of Maids work?

How can I get a quote?

How does pricing work?

What forms of payment are accepted?

What areas do you cover?

Who are the cleaning professionals that work with Queen of Maids?

How do I contact Queen of Maids?

Booking a Service

How to book online, types of cleaning, add-ons, and pricing details.

How do I book a cleaning online?

What is the difference between Standard, Deep, and Move In/Out cleanings?

What are add-on services and how do they work?

What is a "heavy duty" cleaning?

Can my online quote change?

When will my credit card be charged?

Can I book a cleaning for a vacation rental?

Managing Appointments

Rescheduling, cancellations, and what to do if plans change.

How do I change, reschedule, or cancel my appointment?

Are there any cancellation fees?

What if I am not happy with my service?

Can I reschedule to a different date?

Day of Service

What to expect on cleaning day, tips for preparation, and FAQs.

Do I need to be home during the cleaning?

How many cleaners will arrive for my appointment?

How long will the cleaning take?

Should I leave a tip?

What are the dos and don'ts for my cleaning appointment?

How can I leave a note for my cleaner(s)?

What if my home has no electricity, hot water, or AC/heat?

Do cleaners bring their own supplies?

Memberships & Plans

Everything about our cleaning plans, pricing, and membership benefits.

What membership plans do you offer?

Is there a contract or commitment?

Can I change my plan or frequency?

What's the difference between Partial, Full, and Premium?

Do members get a discount on their first deep clean?

Can I pause my membership?

Will I get the same cleaner for my recurring cleanings?

Trust & Guarantee

Our service guarantee, insurance coverage, and how we protect your home.

What is the Queen of Maids Service Guarantee?

Are you insured and bonded?

What if something is damaged during a cleaning?

How do you handle keys and home access?

Still have questions?

Our team is happy to help. Give us a call or request a free quote online.